FAQ
YOU’VE GOT QUESTIONS?
WE’VE GOT ANSWERS.
Q: What precautions are you taking in response to COVID-19?
A: We are following health authorities’ guidance and are taking steps throughout our hotel to meet the challenges of the pandemic environment. We’re enforcing Marriott’s 200+ cleaning protocols throughout each step of our guests’ journey and every physical space in the hotel.
Q: Are your food and beverage venues operating normally?
A: We are following guidance from local authorities and are supporting social distancing efforts. As a result, certain hotel services have been adjusted. Please visit our website’s dining pages for the most up to date hours.
Q: Where is Moxy East Village located?
A: We’re located in the heart of NYC’s East Village neighborhood at 112 East 11th Street between 3rd and 4th Ave.
Q: What time is check-in and check-out?
A: Check-in is at 4pm and check-out is at 12pm.
Q: Can I have visitors during my stay?
A: All visitors of hotel guests must be registered at the hotel. If you would like to register a visitor, please visit the Front Desk and show proof of ID.
Q: Is there Wi-Fi access at Moxy East Village?
A: Yes! We offer furiously fast and free WiFi hotel-wide (and of course in all guest rooms).
Q: Is parking available?
A: Yes, valet parking is available at the rate of $70 per day for regular sized vehicles and $80 per day for SUVs.
Q: Does Moxy East Village store luggage?
A: Yes storage is available—just ask our crew for more details when you check-in.
Q: Does Moxy East Village serve breakfast?
A: There are a variety of specialty coffee and pastries available for purchase at Café d’Avignon Popup at Alphabet Café. Hotel guests are welcome to complimentary drip coffee available from 7am – 10am.
Q: Does Moxy East Village have a restaurant?
A: Yes, we have many! Satisfy all your cravings from dawn till dusk. Check out our Dine & Drink page to learn more about Cathédrale, Alphabet Bar & Café, The Ready, & Little Sister.
Q: Does Moxy East Village have a rooftop?
A: Yes, The Ready is our all-season rooftop bar. Reservations are required.
Q: What is Moxy East Village’s smoking policy?
A: No butts about it, Moxy East Village is a smoke-free environment. Don’t be a rule breaker—smoking in your room will result in a daily $250 fine.
Q: Does Moxy East Village have a fitness center?
A: Yes! Located one floor above check-in, you can sweat any time of day (or night) at our 24/7, state-of-the-art fitness center.
Q: Can I bring my pet?
A: Yes! Sorry cat lovers, dogs only. There is a $150 fee for one dog, per room, maximum size of 20lbs. So your mastiff is going to have to stay at home.
Q: Where can I learn about Moxy East Village’s offers and promotions?
A: We’ve always got something *special* to make booking your upcoming stay even better. Check out our specials page to learn more.
Q: Can I send a package to Moxy East Village?
A: Yes! Packages will be received at the hotel and held on property at no fee. Maximum of 3 packages per reservation.
Q: What airports are nearby?
A: We are in close proximity to the three major New York/New Jersey airports, including John F. Kennedy, LaGuardia, and Newark airports.
Q: How do I get to Moxy East Village?
A: Planes: Shuttle service and trains to EWR, JFK, and LGA are available from Penn Station. Any NYC Yellow Taxi will take you to JFK for a flat rate of $52.00. Trains: The 4, 5, 6, N, W, R, Q, and L lines are located 3 blocks away via Union Square station. Automobiles: To arrange a car service, please contact the front desk—or do it the local way and whistle for a yellow cab over on 3rd Ave.!
Q: What’s included in the Moxy East Village Destination Fee?
A: Daily enhanced WiFi, with additional benefits available for Gold+ Marriott Bonvoy members! Daily $30 laundry/dry cleaning credit. Daily $30 food & beverage credit available for redemption at Café D’Avignon and Alphabet Bar. 2 fitness classes per day (at select locations).
Q: What accessibility features are offered?
A: See below for accessibility features.
Accessible Areas with Accessible Routes from Public Entrance
- Business Center
- Fitness Center
- Meeting Studios
- Public Entrance Alternative
- Registration Desk
- Restaurant(s)/Lounge(s)
Accessible Hotel Features
- Meeting Room(s) with assistive listening devices
- Service animals are welcome
- Elevators
Guest Room Accessibility
- Accessible guest rooms with 32’ wide doorways
- Accessible route from public entrance to accessible guest rooms
- Bathroom grab bars
- Deadbolt locks, lowered
- Doors with lever handles
- Electrical outlets, lowered
- Hearing accessible rooms and/or kits
- No transfer showers available
- Roll-in Shower
- Shower wand, adjustable
- TTY/TTD available
Have more questions? Contact us:
Email: info@moxyeastvillage.com
Call: 212-288-6699